The resort’s location is more interesting than resorts in Cancun’s hotel zone, basically situated in a sprawling jungle preserve with architecture that is in harmony with its surroundings with generous use of beautiful wood. We had an outstanding five nights with no negatives to report. I would definitely recommend coming to Secrets. The power did go out but not for long at all because they worked really hard to get it back up and running. I don't have any real complaints about the resort. If you eat by the pool, protect your food or the seagulls will enjoy it before you do. The food is good and there are a lot of great choices.
The pool is also really nice with different activities throughout the day, if that's your thing. Seek them out if you visit, you will not be disappointed in the level of service they provide. I can't say enough nice things about those 3 gentlemen. They also clean your sunglasses and provide a cold wash cloth to cool you down. They bring you pretty much whatever you want from drinks, lunch, towels, etc. Alberto, Daniel and Bramdon were excellent. The staff working the beach and cabanas were the best I've ever seen. The price is $70USD but they have coupons available so we only paid $50. Most of our time was spent on the beach in the cabanas you can rent. Both were wonderful with very nice spa facilities. We had a couples massage and I had a facial. The rooms are beautiful and the concierge are very eager and happy to help you. From the moment we arrived at the resort, we had nothing but amazing service.
We stayed at Secrets for a week for a trip I won with my company. Overall, we loved this resort and will definitely return for another vacation! We would have preferred Mexican/Caribbean music to get more of a tropical feel. They played primarily older US top 40 and rock music. One improvement suggestion would be the music selection by the pool. We avoided the time share sales pitch by firmly stating we were not interested after initial check-in. We found hand sanitizer everywhere and cleaning crews constantly ensuring high traffic areas remained clean. We were impressed with the resort’s response to the COVID-19 concerns. We loved the facilities (room, pool, restaurants) and especially the spa. Also the entertainment staff (Asdrubal, Veronica, Ivan, Caesar, and Noemi) made each day entertaining with beach and pool activities. One aspect of our stay stood out above all others the staff was amazing! First, our concierge Roberto Canul was great at handling every request during our stay from spa appointments to special dinner and breakfast arrangements! The staff at the restaurants (Antonio and Salome at the World Cafe, Hugo at Seaside Steakhouse, Luis at Oceana, Angel at El Patio, and especially Abel & Gabriel at Himitsu) we’re engaging and provided excellent recommendations at each restaurant. We just completed a wonderful 5-day stay at Secrets Maroma Beach. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented.
Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices.
SECRETS MAROMA TRIPADVISOR PLUS
This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. Hilton Hawaiian Village Waikiki Beach Resort.
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